アーカイブ: FAQ

  Method A. Safety Questions This is the easiest way and can be done in both SADP (choose security questions in “Mode”) or Web UI. There are 3 pre-loaded answers (sunba) to the following 3 questions. Method B. Safety Email Before You Start:1) You should have set up a reserved email account already.2) You are on the same network as the camera. Enter the camera web interface (you can use ANY browser even if it doesn’t support live view), and click “Forgot password”. Select Email Verification as the Verification Mode, and export the QR code. Save the QR code and send it [email protected] as an attachment (PNG format). Note:1) You can use either your reserved […]

  There are two methods: 1.Using Synology’s built-in surveillance station. Note in this way, you could have Synology record all-day, by schedule, or by motion detection. With motion detection, you can have Synology to record using the camera’s own algorithm or using Synology’s algorithm. Below is the fundamental setup: Make sure the camera is set to H.264 and the username and password you entered is the camera’s ONVIF username/password, which is set at Network-Advanced Settings-Integration Protocol. 2. Recording as NetHDD Please enable the NFS protocol for your NAS. Then please go to Shared Folder to create a folder dedicated for recording and setup the name and location. It is NOT recommended to set […]

  If you are going to make changes over SADP tool, and you are seeing this error prompt, it usually occurs for the following reasons: 1.The password entered is incorrect. 2.The security level of SADP is not authorized to modify the camera’s network information. For 1st, please refer to this article to reset your password: https://sunbatech.com//faq/how-to-reset-password-for-your-sunba-illuminati-camera/ For 2nd, please go to Configuration-System-Security and change Security Service to “enable illegal login lock”. If you are unable to access the camera’s interface, connect the device directly to the computer to make the changes.

  This is for model Illuminati only. Please follow the steps below to fix the issue:   1. ​Please make sure the web plugin is installed. If it has been installed but still no video, please remove the old web plugin: ​And then please re-install the chrome plugin: https://drive.google.com/open?id=1yewch4sj0ja4MqTs2aSrOQx510Fzyv0H 2. While live viewing via Chrome, please make sure no “screen recording software” type software is running, which will cause a conflict with Chrome live viewing. 3. Make sure the camera is in TCP mode for Live View Parameters:

  This is usually because the NVR that the camera was connected to is sending other preset commands to the camera. You will see a list of users for the camera under Configuration-System-User Management if you have the camera added to more than 1 client. The “user operation time” is the last time the NVR sends the commands. Note for ONVIF, there is a process of preset matching between the camera and NVR (you will see that in the log if you are familiar with Blue Iris). Some NVR will override or interrupt the presets set in the camera, so if you encounter this, set the ONVIF user as media and only […]

1.Make sure the TF card is recognized by the camera and in “normal” status. If it shows error, please format to initialize the card. 2. If you want to enable motion detection recording (including line cross, intrusion and regular motion detection), please go to Events-Basic Events and enable motion detection. PS: For motion detection, it is suggested to go to “EXPERT MODE” under the dropdown list next to Configuration to modify the parameter in order to define the minimum percentage of detection objects. This is to avoid false motion alarms on flies or tree movements. The percentage setting only applies for regular motion detection. And then under Linkage Method, please select “trigger […]

  Before mounting the Illuminati camera outside, there are few installation tips to consider to optimize the tracking performance. The accuracy rate of auto tracking is great involved with installation location, ambient light (such as backlight) and so on. In order to ensure the better effect, Sunba proposes some installation and setup suggestions as follows: 1.Ratio of detection object size to image size To recognize small moving objects, you will need to turn up the tracking sensitivity. However, this would usually result in false trigger of other equivalently smaller moving objects. We recommend adjusting the zoom level of the camera to ensure the moving object is at least 180 x […]